"Suffering in the workplace can rob our colleagues and coworkers of humanity, dignity, and motivation and is an unrecognized and costly drain on organizational potential. Marshaling evidence from two decades of field research, scholars and consultants Monica Worline and Jane Dutton show that alleviating such suffering confers measurable competitive advantages in areas like innovation, collaboration, service quality, and talent attraction and retention....

A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction.

"The NYT-bestselling author of Multipliers explains why some employees are considered Impact Players, what they do differently to become irreplaceable, and how others can emulate them and make teams more productive"--

Dr. Robert Sutton spent years studying a phenomenon that almost everyone has experienced and/or participated in, while on the job: that breed of coworker specifically tasked with making work more difficult for everyone around them. Here he shows listeners effective ways to identify and combat these bullies, creeps, and despots while making a place of business more conducive for actual work.

"Award-winning social psychologist Mary C. Murphy offers a ground-breaking reconsideration of individual and team success-showing how to create and sustain a growth mindset in any organization's culture." -- "In Cultures of Growth, Dweck’s protégé, Mary Murphy, a social psychologist at both Stanford and Indiana University, shows that mindset transcends individuals. A growth mindset culture can transform any group, team, or classroom to reach...

Organizations are facing an engagement crisis. Regardless if they are customers, employees, patients, students, citizens, stakeholders, organizations struggle to meaningfully engage their key constituent groups who have a precious and limited resource, their time. Not surprisingly, these stakeholders have developed deflector shields to protect themselves. Only a privileged few organizations are allowed to penetrate the shield, and even less will meaningfully...

A guidebook to successful leadership explains that by looking at an organization as a bus and the employees as the people on it, managers can identify who is helping the bus move, and who is hindering it.

"In Driving Loyalty, you'll get an inside look at how Enterprise began operating three distinct brands in a way that ultimately led to rising profitability and some of the highest customer and employee satisfaction scores in the industry. You'll also discover how other thriving companies--from JetBlue and Starbucks to Costco and even Chobani Yogurt--use similar techniques to outsmart the competition and turn customers and employees into raving fans. Driving...

"So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems ... [This book] probes the psychological forces that push us downstream--including 'problem blindness,' which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have...

Satirical mockumentary following the comedic mishaps of fictional U.S. Vice-President Selina Meyer and her support staff.